hank you for shopping with us. Please read the following return policy carefully to understand how we handle return requests for products purchased through our website and delivered via shipping.
Return Period
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Return Period: You may request a return within 14 days of receiving the product.
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Return Conditions: The products must be in their original condition, unused, and include the original packaging, along with all accessories and documentation.
Return Process
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Initiating a Return: Please contact our customer service team to initiate the return process and provide necessary information.
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Shipping Costs: The customer may be responsible for covering the return shipping costs, unless the return is due to a product defect or manufacturing error.
Returning Damaged or Incorrect Products
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Damaged Products: In case of receiving a damaged or incorrect product, please contact us immediately to arrange for the return and replacement or refund.
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Product Inspection: Customers are advised to carefully inspect the products upon receipt and report any issues within the specified return period.
Contact Us for Returns
Please contact our customer service team via info@olivalive.com to arrange the return process or request any additional information.
We are committed to providing a convenient and satisfactory shopping experience for all our customers. Thank you for choosing to shop with us online, and we look forward to serving you better.